Terms of Service

Handiers Inc. Terms of Service

IMPORTANT NOTICE

1. All payments must be made through the Handiers Platform. Customers are not allowed to make direct payments to Pros. Any attempt to circumvent the Platform’s payment system is a violation of this Agreement and may result in account suspension or termination.

2. Handiers provides a chat feature that allows Users to communicate with Pros. Handiers reserves the right to monitor and review all chat content to ensure compliance with social norms and the terms of this Agreement. Any conversation deemed socially inappropriate or in violation of the rules and terms of this Agreement may result in account suspension or termination. Handiers will retain chat content for up to 90 days. After 90 days, the chat content will be anonymized by removing personal identifiers and may be retained for an extended period for research purposes aimed at improving the service.

3. Handiers allows Users to upload videos to the Platform to document home issues. By uploading a video, Users agree that the video will be stored on Handiers's servers. Handiers will not make these videos public or disclose them outside the company, and will take all reasonable measures to protect the Users' information. These videos will be used to enhance the quality of the services provided by the Platform. Videos will be stored securely and may be retained as long as necessary for service provision and improvement. After 90 days, the videos may be anonymized by removing personal identifiers and retained for an extended period for research and development purposes to improve the service.

Handiers Inc. Terms of Service

These Handiers Inc. Terms of Service (the “Terms of Service” or the “Terms”) constitute a legally binding agreement between the User (defined below) of the Platform (defined below) (“you” or “your”) and Handiers, Inc. (together with its Affiliates (defined below), “Handiers”, “we”, “us” or “our”) governing your use of Handiers’ websites (including www.handiers.com) (together, the “Sites”), mobile applications (together, the “Apps”), and related services, information, and communications (collectively referred to herein as the “Platform” or the “Handiers Platform”).

The use of all personal data you submit to the Platform or which we collect about you is governed by our Global Privacy Policy (“Privacy Policy”).

These Terms, together with the Privacy Policy for the country in which the Job is performed (which are each incorporated by reference, and referred to collectively, herein as the “Agreement”), governs your access to and use of the Platform. The Agreement also includes all other supplemental policies and terms referenced and/or linked to within these Terms or which are otherwise made available to you, all of which also apply to your use of the Platform and are incorporated into the Agreement by reference.

FOR U.S. USERS, SECTION 24 CONTAINS AN ARBITRATION AGREEMENT. THIS ARBITRATION AGREEMENT, WITH LIMITED EXCEPTION, REQUIRES YOU TO SUBMIT DISPUTES AND CLAIMS YOU HAVE AGAINST HANDIERS TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS. PLEASE READ IT CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT-OUT OF ARBITRATION.

BY ACKNOWLEDGING THE TERMS OF SERVICE AND/OR ACCESSING AND USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND AND AGREE TO BE BOUND BY (WITHOUT LIMITATION OR QUALIFICATION), THE AGREEMENT (INCLUDING, ALL TERMS INCORPORATED HEREIN BY REFERENCE).

IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENT AND ABIDE BY ITS TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.

1. The Platform

A. Online Marketplace

The Platform is an online web- and app-based two-sided marketplace that enables connections between Clients and Pros. “Client(s)” are individuals and/or businesses seeking to obtain short-term services (“Job(s)”), and “Pro/Pros” are businesses seeking to perform Jobs for Clients. Clients and Pros are referred to herein together as “User(s)”.

Pros are independent business owners, providing services under their own name or business name (and not under Handiers’ name), using their own tools and supplies. Pros choose the applicable rates for Jobs, without deduction by Handiers. Pros may (a) maintain a clientele without any restrictions from Handiers; (b) offer and provide their services elsewhere, including through competing platforms; and (c) accept or reject Clients and Service Agreements (defined below). Pros are independent contractors of Clients, and Clients are therefore clients of Pros, not Handiers.

Any reference to a Pro being licensed or credentialed in some manner, or being "badged”, “reliable”, “reliability rate”, “elite”, “great value”, "background checked", “vetted” (or similar language) indicates only that the Pro has completed a relevant user account registration process or met certain criteria and does not, and shall not be deemed to, represent anything else. Any such description: (i) is intended to be useful information for Clients to evaluate when they make their own decisions about the identity and suitability of Pros whom they select or interact, or contract with via the Platform; and (ii) is not an endorsement, certification, or guarantee by Handiers of a Pro’s skills or qualifications or whether they are licensed, insured, trustworthy, safe, or suitable.

Notwithstanding any feature or service of the Platform that a Client may use to expedite Pro selection, the Client is responsible for determining the Job and selecting or otherwise approving their Pro and should undertake their own research prior to booking any Job to be satisfied that a specific Pro has the right qualifications.

B. Handiers’ Role

The Platform is not an employment agency service or business, and Handiers is not an employer of any User. Users are not employees, partners, representatives, agents, joint venturers, independent contractors, or franchisees of Handiers.

Users hereby acknowledge and agree that (a) Handiers does not (i) perform Jobs nor employ individuals to perform Jobs, (ii) supervise, scope, direct, control, or monitor Pros’s work (including that Handiers does not set Pros’s work locations, work hours, or terms of work), nor provide tools or supplies to, or pay any expenses of, Pros, or (iii) have any control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of Jobs or Users (or the acts or omissions thereof), nor of the integrity, responsibility, competence, qualifications, communications, or the ratings or reviews provided by Users with respect to each other; and (b) the formation of a Service Agreement will not, under any circumstances, create any responsibility or liability for Handiers, nor any employment or other relationship between Handiers and the Users or between the Client and the Pro. Users do not have authority to, and may not act as an agent for, nor bind or make any representations on behalf of, Handiers (including that Pros may not modify all or any part of the Handiers fees (see Section 3 below).

Handiers is neither responsible nor liable for workers’ compensation or any tax payment or withholding, including but not limited to applicable sales taxes, HST/QST/GST/PST, unemployment or employment insurance, Canada Pension Plan, disability insurance, applicable VAT, National Insurance, employer’s liability, employer training tax, social security contributions, PAYE, or other applicable payroll withholdings in connection with a User’s use of the Platform, or personal income tax. The Pro assumes full and sole responsibility for all required and applicable income tax and social contributions such as Social Security or National Insurance Contribution withholdings as to the Pro and all persons engaged by the Pro in the performance of the Job Services. Each User assumes all liability for proper classification of such User’s workers based on applicable legal guidelines.

C. License

Subject to your compliance with the terms of the Agreement (including, without limitation, these Terms and Handiers’ Acceptable Use Policy), Handiers grants you a limited, non-exclusive, non-transferable and revocable license to (a) access and use the Platform (in the locations and territories where the Platform has a presence), (b) download, access, and use the App on your personal device, solely in furtherance of your use of the Platform, and (c) access and view any content, information, and materials made available on the Platform, in all cases for your personal use and the intended purpose of the Platform. All Users are subject to, and agree to comply with, the Acceptable Use Policy in their . Users may not copy, download, use, redesign, reconfigure, reverse engineer, or retransmit the Platform or anything therefrom or thereon (in whole or in part) without Handiers’ prior written consent. Any rights not granted by Handiers are expressly reserved.

D. User Representations and Warranties

In your access to and use of the Platform, you represent and warrant that you:

  • will comply fully with the terms of the Agreement, including, without limitation, these Terms and the Acceptable Use Policy and other Supplemental Terms;

  • are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts;

  • have the right, authority, and capacity to enter into the Agreement (including that you have the right and authority to act on behalf of, and bind to the Agreement, any company or organization on whose behalf you are entering into the Agreement);

  • will only request and/or perform (as applicable) Jobs in a country where the Platform has a presence;

  • will respect the privacy (including, without limitation, private, family, and home life), property, and data protection rights of Users and will not record (whether video or audio or otherwise) any Job or any interaction by or with any User and/or Handiers without obtaining the prior written consent of Handiers and/or the relevant User, as applicable;

  • will act professionally and responsibly in your interactions with, and fulfill the commitments you make to, other Users (including by communicating clearly and promptly through the Chat Thread, and being present and/or available at the time you agree upon with other Users);

  • will only utilize the third-party PSP (as defined in the Fees, Payments, and Cancellation Supplemental Terms) to make or receive payment for Jobs;

  • will use your legal name and/or legal business name (as per your government-issued identification and registration documents) and an up-to-date photo on your profile;

  • will comply with all applicable local, state, provincial, national, or international laws in your use of the Platform;

  • will not use the Platform for the purchase or delivery of alcohol, or any other controlled or illegal substances or services; and

  • will ensure that all communications regarding Jobs (including, without limitation, scoping and payments and any questions relevant to Jobs), remain on the Platform, before, during, and after the Job.

E. Additional Pro Representations and Warranties

If you are a Pro, you additionally represent and warrant that, in your access to and use of the Platform, you:

  • are operating as a sole proprietor, partnership, limited liability company, limited liability partnership, corporation, or other business entity when using the Platform;

  • are customarily engaged in an independently established business of the same nature as the services performed for Clients through the Platform, and maintain an independent clientele;

  • have the unrestricted right to work in the jurisdiction in which you perform Jobs;

  • have and will maintain (at your own expense) any licenses, permits, and/or registrations required by applicable laws that apply to your performance of Jobs (including, as applicable, a business license, business tax registration, and/or contractor’s license);

  • have and will maintain all insurance required to operate your business and perform the Jobs;

  • will respond to invitations promptly; provide timely, high-quality services for your Clients as agreed in the Chat Thread (defined below); only offer and provide Jobs for which you have the necessary expertise to perform; and perform the Jobs as agreed upon with your Client in a safe manner; and

  • will promptly disclose to Handiers in writing if you have any potentially relevant criminal convictions (other than minor fixed penalty parking or speeding offenses) that arise during your use of the Platform.

2. Use of the Platform

A. Registration

You must register and create an account to access and use the Platform, providing only correct and accurate information (such as, without limitation, your name, business name, mailing address, email address, and/or telephone number). You agree to immediately notify Handiers of any changes to your account information. If any such change relates to ownership of your telephone numbers, you may notify Handiers by texting STOP to any text message sent to the retiring phone number. Failure to provide and maintain updated and accurate information may result in your inability to use the Platform and/or Handiers’ termination of this Agreement with you. Handiers may restrict anyone from completing registration if Handiers determines such person may threaten the safety and integrity of the Platform, or if such restriction is necessary to address any other reasonable business concern.

B. Account Security

You are fully and solely responsible for (a) maintaining the confidentiality of any log-in, password, and account number provided by or given to you to access the Platform; and (b) all activities that occur under your password or account, even if not authorized by you. Handiers has no control over any User’s account. You agree to notify Handiers immediately if you suspect any unauthorized party may be using your Platform password or account or any other breach of security.

C. Pro Onboarding

(i) Background Checks. To the extent permitted by applicable law, Pros may be subject to a review process before they can register on, and during their use of, the Platform, which may include, but is not limited to, identity verification and criminal background checks, using third-party services as appropriate (“Background Check(s)”). If a Pro, to the extent permitted under applicable law, you agree to undergo such Background Checks. Handiers cannot, and does not, assume any responsibility or liability for the accuracy or reliability of Background Check information, nor for any false or misleading statements made by Users of the Platform.

(ii) Professional Licensing. Handiers does not independently verify that Pros have the necessary expertise, or have obtained any licenses, permits, or registrations required, to perform their Jobs. It may be unlawful to perform certain types of Jobs without a license, permit, and/or registration, and performing same may result in law enforcement action and/or penalties or fines. Pros are solely responsible for avoiding such prohibited Jobs. If you have questions about how national, state, provincial, territorial, and/or local laws apply to your Jobs on the Platform, you should first seek appropriate legal guidance. Clients are solely responsible for determining if a Pro has the skills and qualifications necessary to perform the specific Job and confirming that the Pro has obtained all required licenses, permits, or registrations, if any. Clients may wish to consult their national, state, provincial, territorial, and/or local law requirements to determine whether certain Jobs are required to be performed by a licensed or otherwise registered professional.

D. Service Agreement

The Platform allows Users to offer, search for, and book Jobs. After identifying and selecting a Pro to perform a Job, the Client and the Pro may communicate via the chat thread in the Platform (the “Chat Thread”) to understand the scope, schedule, and other details of the Job (including, without limitation, any specific hazards, obstacles, or impediments in the Job location (whether visible or concealed) that may impact the performance of the Job). Once the Job is scheduled via the Platform by the Pro, the Client and Pro form a legally binding contract for the Job, which includes the engagement terms proposed and accepted, and any other contractual terms agreed to, by the Client and the Pro in the Chat Thread for the Job (the “Service Agreement”). The Client and the Pro each agree to comply with the Service Agreement and the Agreement during the engagement, performance, and completion of a Job. Pros are responsible for exercising their own business judgment in entering into Service Agreements and performing Jobs; and acknowledge that there is a chance for individual profit or loss. Handiers is not a party to any Service Agreement. The formation of a Service Agreement will not, under any circumstances, create any responsibility or liability for Handiers.

E. Chat Feature

Handiers provides a chat feature that allows Users to communicate with Pros. Handiers reserves the right to monitor and review all chat content to ensure compliance with social norms and the terms of this Agreement. Any conversation deemed socially inappropriate or in violation of the rules and terms of this Agreement may result in account suspension or termination. Handiers will retain chat content for up to 90 days. After 90 days, the chat content will be anonymized by removing personal identifiers and may be retained for an extended period for research purposes aimed at improving the service. Users agree to use the chat feature responsibly and acknowledge that Handiers has the right to take necessary actions to maintain a safe and respectful platform environment.

F. Prohibited Conduct and Content

You agree not to engage in or facilitate harassment, abuse, discrimination, hate speech, threatening behavior, sexually explicit or adult content, illegal activities, fraud, scams, misinformation, or disclose personal information without consent. You acknowledge that Handiers has the right to monitor all communications on the Platform, and violations of these standards may result in account suspension, termination, or other necessary actions as determined by Handiers to ensure a safe and respectful platform environment. 

G. Other Parties

(i) Pro Assistants. Where approved in advance by the Client in the Chat Thread for the Job, Pros may engage assistants, helpers, subcontractors, or other personnel (“Pro Assistant(s)”) to perform all or any part of a Job; provided that such Pro Assistants have registered through the Platform and meet all of the requirements applicable to the Pro as set out in the Agreement. The Pro assumes full and sole responsibility for the acts and omissions of all Pro Assistants used in its performance of Jobs and is fully responsible for: (a) the lawful payment of all compensation, benefits, and expenses for its Pro Assistants, (b) all required and applicable tax withholdings as to such Pro Assistants, and (c) ensuring all Pro Assistants are registered Pros on the Platform.

(ii) Client Agents. The Client agrees that if they have authorized someone other than the Client to book a Job on their behalf or to be present in their stead when the Job is performed, the Client is appointing that person as their agent (“Client Agent(s)”), and the Client is deemed to have granted to the Client Agent the authority to act as their agent in relation to the applicable Job. Client Agents may direct or instruct the Pro’s performance of the Job, and the Pro may follow such direction as if the direction was given by the Client. The Client assumes full and sole responsibility for the acts and omissions of Client Agents.

3. Fees, Billing, Invoicing, and Payment; Cancellation

The terms relevant to fees (including Pro Payments and Handiers’ fees), invoicing, payment (including for Jobs, and any other amounts owed by Users hereunder) and cancellation, are set out in the Fees, Payments, and Cancellation Supplemental Terms, which applies to your access to and use of the Platform. Unless otherwise expressly stated in this Agreement, all fees (including, without limitation, the Job Payment and all Handiers fees) are non-refundable. All payments must be made through the Handiers Platform. Customers are not allowed to make direct payments to Pros. Any attempt to circumvent the Platform’s payment system is a violation of this Agreement and may result in account suspension or termination. Handiers reserves the right to change its commission rates and payment policies at any time, with prior notice to both Customers and Pros.

4. Contests and Promotional Codes

Handiers may, from time to time, provide certain optional promotional codes, opportunities, and contests to Users. All such optional promotional opportunities will be run at the sole discretion of Handiers, will be subject to the terms and conditions governing same, and can be implemented, modified, or removed at any time by Handiers without advance notification. The liability of Handiers and Affiliates relevant to such promotional opportunities and contests shall be subject to the limitations set forth in Section 16 of these Terms.

5. Public Areas

The Platform may contain profiles, email systems, blogs, message boards, reviews, ratings, job postings, chat areas, news groups, forums, communities, and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and materials that are relevant and proper to the applicable forum.

You understand that all submissions made to Public Areas will be public, and you will be publicly identified by your name or login identification when communicating in Public Areas. Handiers will not be responsible for the actions of any Users with respect to any information or materials posted or disclosed in Public Areas.

6. Deactivation and Suspension

In the event of an actual or suspected breach by you of any part of the Agreement (including, without limitation, abuse, fraud, or interference with the proper working of the Platform), Handiers may (a) suspend your right to use the Platform pending its investigation; and/or (b) deactivate your account or limit your use of the Platform upon its confirmation of a breach. Handiers will provide you with written notice of its determination in accordance with, and as required by, applicable laws. If you wish to appeal any determination made by Handiers pursuant to this Section, please contact us within 14 days of receipt of such notice with the grounds for your appeal.

If Handiers suspends or deactivates your account or limits your use of the Platform pursuant to this Section 6, you may not register and/or create a new account under different usernames, identities, or contact details (whether under your or any other name or business name), even if you are acting on behalf of a third party.

7. Termination

You may terminate the Agreement between you and Handiers at any time by ceasing all use of the Platform and deactivating your account. Handiers may terminate the Agreement between you and Handiers at any time and cease providing access to the Platform (pursuant to Section 6 above) if you breach any part of the Agreement or violate applicable laws.

Even after your right to use the Platform is suspended, terminated, or limited, the Agreement will remain enforceable against you. Handiers reserves the right to take appropriate legal action pursuant to the Agreement.

8. User Generated Content; Feedback

A. User Generated Content

“User Generated Content” is defined as any information, content and materials (including any videotape, film, recording, photograph, voice) you provide to Handiers, its agents, Affiliates, and corporate partners, or other Users in connection with your registration for and use of the Platform (including, without limitation, the information and materials posted or transmitted for use in Public Areas). Handiers allows Users to upload videos to the Platform to document home issues. By uploading a video, Users agree that the video will be stored on Handiers's servers. Handiers will not make these videos public or disclose them outside the company, and will take all reasonable measures to protect the Users' information. These videos will be used to enhance the quality of the services provided by the Platform. Videos will be stored securely and may be retained as long as necessary for service provision and improvement. After 90 days, the videos may be anonymized by removing personal identifiers and retained for an extended period for research and development purposes to improve the service. Users acknowledge that Handiers has the right to use, reproduce, and display the video as necessary for providing and improving the Platform's services, while ensuring that their privacy and data are protected. User Generated Content is not the opinion of, and has not been verified or approved by, Handiers. You acknowledge and agree that Handiers: (a) is not involved in the creation or development of User Generated Content and does not control any User Generated Content; (b) is not responsible or liable for any User Generated Content (including any accuracy, or results obtained by the use, thereof or reliance thereon); (c) may, but has no obligation to, monitor or review User Generated Content; and (d) reserves the right to limit or remove User Generated Content if it is not compliant with the terms of the Agreement. You are and remain solely responsible and liable for your User Generated Content. To the extent permitted by law, you hereby grant Handiers, for the full duration of all rights that may exist in the User Generated Content (including any legal extensions thereof), a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully-paid, unrestricted, sublicensable (through multiple tiers), transferable right and license to publish, reproduce, disseminate, transmit, distribute, modify, adapt, publish, translate, create derivative works from, publicly perform, exhibit, display (in whole or in part), act on and/or otherwise use your User Generated Content, in any media, form or technology now known or later developed, including (without limitation) in connection with any advertising, marketing, and/or publicizing of the Platform, without any approval by, or compensation to, you. You acknowledge and agree that the foregoing license shall also extend to, and Handiers and its Affiliates may use (in accordance with this Section), your name, username, image, silhouette and other reproductions of your physical likeness, voice, likeness, screenname(s) and/or any biographical, professional and/or other identifying information (collectively, “Likeness”) in, and in connection with, your use of the Platform, including on websites, social media platforms and third-party digital platforms owned or controlled by us or our Affiliates. You hereby represent and warrant to Handiers that you: (i) have the lawful authority to grant the rights in your User Generated Content as set out herein, and that such rights do not negatively impact any third-party rights; and (ii) your User Generated Content will not: (1) be false, inaccurate, incomplete or misleading; (2) be fraudulent or involve the transfer or sale of illegal, counterfeit or stolen items; (3) infringe on any third party’s privacy, or copyright, patent, trademark, trade secret or other proprietary or intellectual property right or rights of publicity or personality (to the extent recognized by law in the country where the Job is performed); (4) violate any law, statute, ordinance, code, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, incitement of hatred or false or misleading advertising, anti-spam or privacy); (5) be defamatory, libelous, malicious, threatening, or harassing; (6) be obscene or contain pornography (including but not limited to child pornography) or be harmful to minors; (7) contain any viruses, scripts such as Trojan Horses, SQL injections, worms, time bombs, corrupt files, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (8) claim or suggest in any way that you are employed or directly engaged by or affiliated with Handiers or otherwise purport to act as a representative or agent of Handiers; or (9) create liability for Handiers or cause Handiers to lose (in whole or in part) the services of its Internet Service Providers (ISPs) or other partners or suppliers. You hereby waive (x) any “moral rights” associated with the User Generated Content (to the extent allowable by law); and (y) all claims relevant to the User Generated Content and Handiers’s use thereof and of your Likeness. You release the Handiers Parties (defined below) from, and shall hold such parties harmless from and against, any and all Liabilities (defined below), (including, without limitation, for defamation, malicious falsehood, invasion of right to privacy, data protection, publicity or personality or any similar matter), based upon or relating to Handiers’s use and exploitation of such User Generated Content and your Likeness as permitted herein. THE RELEASES HEREUNDER ARE INTENDED TO APPLY TO ALL CLAIMS NOT NOW KNOWN OR SUSPECTED TO EXIST, WITH THE INTENT OF WAIVING THE EFFECT OF CALIFORNIA CIVIL CODE SECTION 1542, AS SET FORTH IN SECTION 24(A)(III) BELOW.

Handiers is entitled to identify a User to other Users or to third parties who claim that their rights have been infringed by User Generated Content submitted by that User so that they may attempt to resolve the claim directly. If you believe, in good faith, that any User Generated Content provided on or in connection with the Platform is objectionable or infringes any of its rights or the rights of others, you are encouraged to notify Handiers. If a User discovers that User Generated Content promotes crimes against humanity, incites hatred and/or violence, or concerns child pornography, the User must notify Handiers.

B. Feedback

The Platform hosts User Generated Content relating to reviews and ratings of specific Pros (“Feedback”), which enables Users to post and read other Users’ expressions of their experiences. Feedback is the opinion of the User who has posted it. Feedback is not the opinion of, and has not been verified or approved by, Handiers. Handiers does not evaluate Users. Handiers may, but is not obligated to, investigate, modify, and/or remove any Feedback or other remarks posted by Users. You may request removal of a review that violates the Agreement or the Handiers Ratings and Reviews Guidelines by contacting us.

9. Intellectual Property Rights

The Platform, and all components thereof and content made available and/or displayed thereon (including the Marks (defined below), and all text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, typefaces, information, tools, designs, interfaces and other content (including the coordination, selection, arrangement, and enhancement of, and any and all intellectual property rights in and to, the foregoing (collectively “Proprietary Material”)), is owned by Handiers, excluding User Generated Content and any third-party websites made available on or via the Platform. Proprietary Material is protected, in all forms, media, and technologies now known or hereinafter developed, by domestic and international laws, including those governing copyright, patents, and other proprietary and intellectual property rights. Any use of the Proprietary Material other than as permitted in the Agreement is expressly prohibited.

The service marks, logos, and trademarks of Handiers (the “Marks”), including without limitation those for Handiers and Handiers for Good, are owned by Handiers. The Marks are not available for use by Pros. You may not copy or use the Marks without obtaining Handiers’ express prior written consent. Any other trademarks, service marks, logos, and/or trade names appearing on the Platform are the property of their respective owner and may not be used without the prior written consent of such owner.

10. Links to Third-Party Websites

The Platform may contain links (such as, without limitation, hyperlinks, external websites that are framed by the Platform, and advertisements displayed in connection therewith (including as may be featured in any banner or other advertising) to third-party websites), which are maintained by parties over which Handiers exercises no control.

Such links are provided for reference and convenience only; and do not constitute Handiers’ endorsement, warranty, or guarantee of, or association with, those websites, their content, or their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other websites. The use of any website controlled, owned, or operated by a third party is governed by the terms and conditions of use and privacy policy for that website. You access and use such third-party websites at your own risk.

Handiers has no obligation to monitor, review, limit, or remove links to third-party websites, but reserves the right to do so, at its sole discretion. Handiers (a) expressly disclaims any responsibility or liability for any such third-party links or websites (including your access to or use thereof, and any products or services advertised or offered thereby, and any claims arising therefrom); and (b) is not and will not be a party to any transaction between you and any third-party providers of products or services.

You expressly relieve Handiers from any and all liability arising from your access to and/or use of any third-party websites.

11. Copyright Complaints and Copyright Agent

If you believe, in good faith, that any materials provided on or in connection with the Platform infringe upon your copyright or other intellectual property right, please send the following information to Handiers’ Copyright Agent identified here:

  • A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Platform where the material you claim is infringed is visible. Include enough information to allow Handiers to locate the material, and explain why you think an infringement has taken place;

  • A description of the location where the original or an authorized copy of the copyrighted work exists -- for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;

  • Your name, address, telephone number, and e-mail address;

  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  • A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on behalf of the owner of the copyright interest; and

  • Your electronic or physical signature as the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

The above information must be submitted to Handiers’ DMCA agent, using the following contact information:

Attn: DMCA Notice Handiers, Inc. Address: Handiers Inc. P.O. Box 1181 Torrance CA 90505  Email: [support@handiers.com]

Under United States federal law, if you knowingly misrepresent that online material is infringing, you may be subject to criminal prosecution for perjury and civil penalties, including monetary damages, court costs, and attorneys’ fees.

Please note that the procedure outlined herein is exclusively for notifying Handiers and its Affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Handiers’ rights and obligations under the Digital Millennium Copyright Act of 1998 (as it may be amended, “DMCA”), including 17 U.S.C. §512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable law.

In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. We may also, at our sole discretion, limit access to the Platform and/or terminate the User accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

12. Disclaimer of Warranties

Use Of The Platform Is Entirely At Your Own Risk THE PLATFORM AND THE TECHNOLOGY UNDERLYING IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, (INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE SERVICES, COMPLIANCE WITH ANY LAW, STATUTE, ORDINANCE, REGULATION, OR CODE, AND/OR NON-INFRINGEMENT), AND THE SAME ARE EXPRESSLY EXCLUDED.

WITHOUT LIMITING THE FOREGOING, HANDIERS AND ITS PARENTS, AFFILIATES, LICENSORS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, AGENTS, INVESTORS, SUBSIDIARIES, ATTORNEYS, REPRESENTATIVES, INSURERS, EMPLOYEES, SUCCESSORS AND ASSIGNS (COLLECTIVELY, THE “AFFILIATES”, AND TOGETHER WITH HANDIERS, THE “HANDIERS PARTIES”):

  • MAKE NO, AND EXPRESSLY DISCLAIM (TO THE EXTENT PERMITTED BY LAW), ALL REPRESENTATIONS AND WARRANTIES AS TO, (I) THE TIMELINESS, SUITABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR CONTENT OF THE PLATFORM, (II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM OR ANY JOB OR SERVICE PROVIDED ON, THROUGH, OR IN CONNECTION WITH THE USE OF THE PLATFORM, OR (III) THE JOBS OR SERVICES PROVIDED BY, OR THE INTERACTIONS OR COMMUNICATIONS OF OR BETWEEN, USERS OF THE PLATFORM (WHETHER ON- OR OFF-LINE, OR OTHERWISE) (INCLUDING, BUT NOT LIMITED TO, AS TO ANY Pro’S ABILITY, PROFESSIONAL ACCREDITATION, REGISTRATION, OR LICENSURE);

  • DO NOT WARRANT THAT THE PLATFORM IS OR WILL BE (1) ERROR-FREE OR THAT ACCESS THERETO WILL BE UNINTERRUPTED; OR (2) FREE FROM COMPUTER VIRUSES, SYSTEM FAILURES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS OR MALFUNCTIONS, INCLUDING DURING HYPERLINK TO OR FROM THIRD-PARTY WEBSITES; AND

  • DO NOT WARRANT, ENDORSE, GUARANTEE, RECOMMEND, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY ANY THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, INCLUDING BY ANY Pro, AND HANDIERS WILL NOT BE A PARTY TO, OR IN ANY WAY MONITOR, ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

United States federal law and some states, provinces, and other jurisdictions do not allow the exclusion of and/or limitations on certain implied warranties, so the above exclusions and/or limitations may not apply to you. These terms give you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations under these terms will not apply to the extent prohibited by applicable law.

13. Limitation of Liability

You acknowledge and agree that Handiers is only willing to provide the Platform if you agree to certain limitations of our liability to you and third parties, as set out in this Section and elsewhere in the Agreement.

THEREFORE, YOU ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL THE HANDIERS PARTIES OR THEIR CORPORATE PARTNERS BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT, OR OTHERWISE) FOR, AND SUCH PARTIES EXPRESSLY DISCLAIM, ANY AND ALL LIABILITY, CLAIMS, DEMANDS, DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, ACTUAL, CONSEQUENTIAL, ECONOMIC, SPECIAL OR EXEMPLARY (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, FAILURE TO STORE ANY INFORMATION AND THE COST OF SUBSTITUTE PRODUCTS OR SERVICES), EXPENSES (INCLUDING ATTORNEYS’ FEES AND COSTS), LOSSES, GOVERNMENTAL OBLIGATIONS, SUITS, AND/OR CONTROVERSIES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED (COLLECTIVELY, “LIABILITIES”) ARISING OUT OF OR IN ANY WAY RELATED TO OR CONNECTED WITH THE PLATFORM OR YOUR OR ANY OTHER PARTY’S USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. TO THE EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE THE HANDIERS PARTIES AND THEIR CORPORATE PARTNERS FROM THE FOREGOING.

Nothing in the Agreement excludes or limits any liability or warranty that, by applicable law, may not be limited or excluded. Additionally, some jurisdictions do not allow the exclusion of certain warranties or limitation of incidental or consequential damages; in such cases the above limitations may not apply to you in their entirety.

IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT THE HANDIERS PARTIES OR THEIR CORPORATE PARTNERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED: (A) IF YOU ARE A CLIENT, THE TOTAL FEES PAID BY YOU TO HANDIERS IN THE 6 MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE; AND (B) IF YOU ARE A Pro, THE TOTAL JOB PAYMENTS PAID TO YOU BY CLIENTS IN THE 6 MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

14. Indemnification

Users’ indemnification obligations are set out below in this Section. Handiers reserves the right, in its own sole discretion, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the prior written consent of Handiers.

A. Client Indemnification

If you are a Client, you shall indemnify, defend, and hold harmless Handiers and Affiliates from and against any and all Liabilities incurred in connection with (i) your use of, inability to use, or participation on, the Platform; (ii) your breach or violation of the Agreement; (iii) your violation of any law, or the rights of any User or third party; (iv) your use of any third-party links or websites that appear on the Platform; (v) any User Generated Content and/or Feedback submitted by you or using your account to the Platform, including but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful; and (vi) the acts or omissions of any Client Agents.

B. Pro Indemnification

If you are a Pro, you shall indemnify, defend, and hold harmless Handiers and Affiliates from and against any and all Liabilities incurred in connection with (i) your use of, inability to use, or participation on, the Platform; (ii) your participation in Jobs, or your ability or inability to perform Jobs or to receive payment therefor; (iii) your breach or violation of the Agreement; (iv) your violation of any law, or the rights of any User or third party; (v) any User Generated Content and/or Feedback submitted by or about you or using your account to the Platform, including but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful; and (vi) the acts or omissions of any Pro Assistants.

15. Dispute Resolution

To expedite resolution and reduce the cost of any dispute, controversy, or claim related to, arising from, or regarding your use of the Platform, your relationship with Handiers, Jobs, or the Agreement (including previous versions), (“Dispute”), you can try to find an amicable solution with Handiers before initiating any out of court settlement (such as mediation or arbitration) or court proceeding (except as may be set forth in Section 24). Such informal negotiations will commence upon written notice. Your address for such notices is the one associated with your account, with an email copy to the email address you have provided to Handiers. Handiers’ address for such notice is as set out here.

16. App Store-Sourced Apps

If you access or download any App from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement and will comply therewith in your access to and use of the App(s). If you access or download any App from the Google Play Store, you agree to Google Play Terms of Service and will comply therewith in your access to and use of the App(s).

17. Changes to the Agreement, the Platform, and the App

A. Changes to the Agreement

Handiers reserves the right, for justifiable and proportionate reasons, at any time, to review, change, modify, update, add to, supplement, suspend, discontinue, or delete any term(s) or provision(s) of the Agreement (including the Terms of Service, Privacy Policy, and Fees, Payments, and Cancellation Supplemental Terms).

Notice of such amendments may be given by posting such updates or modifications (or notice thereof) on the Platform, on the online location of the relevant terms, policies, or supplemental terms, by e-mail, or in any other reasonable manner; and the amendments will be effective upon such posting. Your continued use of the Platform after such posting constitutes your consent to be bound by the Agreement, as amended.

Notwithstanding the foregoing, if such modifications and/or updates are material, you will be informed in advance (in the manner set out in this Section) for your acceptance or rejection. If any changes to the Agreement are unacceptable to you or cause you to no longer be in compliance with the Agreement, the previous Terms will apply to your current Jobs, but you will not be able to use the Platform or contract new Jobs and you must deactivate your account and immediately stop using the Platform. After notifying you of any material changes, your continued use of the Platform following any revision to the Agreement constitutes your complete and irrevocable acceptance of any and all such changes, except where prohibited by any laws or regulations in your jurisdiction.

To the extent permitted by law, Handiers shall not be liable to you for any modification to all or any portion of the Agreement.

B. Changes to the Platform

Handiers reserves the right to, at any time, review, improve, modify, update, upgrade, discontinue, impose limits, or restrict access to, whether temporarily or permanently, all or any portion of the Platform (including any content or information available on or through the Platform), effective with prior notice (where possible) and without any liability to Handiers. To the extent permitted by law, Handiers shall not be liable to you for any updates, upgrades, modifications to, or discontinuance of all or any portion of the Platform.

C. Mobile App Updates and Upgrades

By installing the App(s), you consent to the installation of the App(s) and any updates or upgrades that are released through the Platform. The App (including any updates or upgrades) may (i) cause your device to automatically communicate with Handiers’ servers to deliver the App functionality and to record usage metrics, (ii) affect App-related preferences or data stored on your device, and/or (iii) collect personal information as set out in our Privacy Policy. You can uninstall the App(s) at any time.

18. No Rights of Third Parties

Except as expressly set out herein and/or is otherwise required by applicable laws, the Agreement is for the sole benefit of Handiers and the User, and their permitted successors and assigns, and there are no other third-party beneficiaries under the Agreement. None of the terms of the Agreement are enforceable by any persons who are not a party to the Agreement; provided, however, that Handiers may enforce any such provisions on behalf of its Affiliates. In the United Kingdom, no terms are enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Agreement, provided, however, that a Client’s Agent may act in the name of and on behalf of their Client.

19. Notices and Consent to Receive Notices Electronically

Unless otherwise specified in the Agreement, all agreements, notices, disclosures, and other communications (collectively, “Notices”) under the Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day it is shown as delivered by the overnight delivery service’s tracking information, if sent for next-day delivery by a recognized overnight delivery service. Notwithstanding the foregoing, any Notices to which the Agreement refers will be sent to you electronically (including, without limitation, by email or by posting Notices on the Sites), and you consent to receive Notices in this manner. All notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have any questions about these Terms of Service or about the Platform, please contact us here.

20. Consent to Electronic Signatures

By using the Platform, you agree (a) to transact electronically through the Platform; (b) your electronic signature is the legal equivalent of your manual signature and has the same legal effect, validity, and enforceability as a paper-based signature; (c) your use of a keypad, mouse, or other device to select an item, button, icon or similar act/action, constitutes your signature as if actually signed by you in writing; and (d) no certification authority or other third-party verification is necessary to validate your electronic signature, and the lack of such certification or third-party verification will not in any way affect the enforceability of your electronic signature.

21. Governing Law

Except for Sections 15 (Dispute Resolution) and/or 24 (Jurisdiction-specific Provisions) hereof, the Agreement and your use of the Platform will be governed by, and will be construed under, the laws as set out in this Section (without regard to choice of law principles):

  • For Users within the United States: The laws of the State of California.

  • The choices of law set out in this Section shall apply unless and to the extent federal, state, provincial, local, and international laws, rules, regulations, directives, judgments, and/or orders binding on or applicable to you or your performance hereunder, require that the Agreement or your use of the Platform be governed by the laws of the country in which the Job is performed. This provision is intended only to designate the governing laws to interpret the Agreement and is not intended to create any substantive right to non-residents of the designated country/province/state to assert claims under such law whether by statute, common law, or otherwise. Nothing shall prevent Handiers from bringing proceedings to protect our intellectual property rights before any competent court.

22. Notices

The Handiers Platform, websites, and Apps are owned and operated by Handiers, Inc., a company registered in Delaware (United States). Our registration number is 20241402918 and our tax identification number is 99-2775984. If you have any questions about the Agreement or the Platform, please contact us by using the means listed here.

23. General Provisions

A. Relationship of the Parties

No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship exists, is intended or created between you and Handiers by the Agreement or your use of the Platform. Users do not have authority to act as an agent for, nor to bind or make any representations on behalf of, Handiers.

B. Entire Agreement

The Agreement (including any terms linked to in, and incorporated by reference into, these Terms) constitutes the complete and exclusive agreement between you and Handiers with respect to your use of the Platform and supersedes any and all prior or contemporaneous agreements, proposals, or communications, except as otherwise specified in the Arbitration Agreement in Section 24(A). The provisions of the Agreement are intended to be interpreted in a manner that makes them valid, legal, and enforceable.

C. Severability; Waiver

Except for the “Agreement Prohibiting Class Actions and Non-Individualized Relief” provision in Section 24(A) below, in the event any provision is found to be partially or wholly invalid, illegal, or unenforceable, (1) such provision shall be modified or restructured to the extent and in the manner necessary to render it valid, legal, and enforceable, or (2) if such provision cannot be so modified or restructured, it shall be excised from the Agreement without affecting the validity, legality, or enforceability of any of the remaining provisions. Failure by Handiers to enforce any provision(s) of the Agreement will not be construed as a waiver of any provision or right.

You hereby acknowledge and agree that we may assign or transfer the Agreement without your consent. In any case, this assignment will be notified to the User who, in the event legally foreseen, may terminate the Agreement and cease use of the Platform. Upon the effective date of the assignment of the Agreement (a) Handiers shall be relieved of all rights, obligations, and/or liabilities to you arising in respect of events postdating the effective date of the assignment, and (b) the assignee entity shall replace Handiers for the performance of the Agreement. You may not assign or transfer the Agreement without our prior written approval. Any assignment in violation of this Section 23 shall be null and void. The Agreement will inure to the benefit of Handiers, its successors, and assigns. All parts of the Agreement which, by their nature, should survive the expiration or termination of the Agreement shall continue in full force and effect subsequent to, and notwithstanding, the expiration or termination of the Agreement or your use of the Platform.

The Agreement, in whole and in part, is drawn up in English. In case of discrepancies between the English text version of the Agreement (in whole or in part) and any translation of the Agreement, the English version shall prevail.

24. Jurisdiction-specific Provisions, including Dispute Resolution

The terms in this Section apply to Users in the noted jurisdictions. To the extent that there are any discrepancies or inconsistencies between these Global Terms of Service and the following jurisdiction-specific provisions, the jurisdiction-specific provisions shall prevail, govern and control with respect to Users in those jurisdictions.

A. Residents of the United States of America
I. Dispute Resolution - Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND HANDIERS CAN BRING CLAIMS COVERED BY THIS ARBITRATION AGREEMENT. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND HANDIERS TO SUBMIT CLAIMS TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.

BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THIS AGREEMENT AND YOU ACCEPT ALL OF ITS TERMS.

(a) Agreement to Binding Arbitration IN EXCHANGE FOR THE BENEFITS OF THE SPEEDY, ECONOMICAL, AND IMPARTIAL DISPUTE RESOLUTION PROCEDURE OF ARBITRATION, YOU AND HANDIERS MUTUALLY AGREE TO WAIVE YOUR RESPECTIVE RIGHTS TO RESOLUTION OF ALL DISPUTES OR CLAIMS COVERED BY THIS ARBITRATION AGREEMENT IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTES BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AS SET FORTH HEREIN.

This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act (“FAA”) and survives the termination of the Agreement and your relationship with Handiers.

To the fullest extent permitted by applicable law, you and Handiers agree to arbitrate any and all disputes and claims (the “Claim(s)”) relating to, arising from, or regarding your use of the Platform, your relationship with Handiers, Jobs, or the Agreement (including previous versions), including Claims by Handiers, Claims against Handiers, and Claims against Handiers’ Affiliates (including its parent company).

To the fullest extent permitted by applicable law, this includes, but is not limited to, claims related to payments, any city, county, state, or federal wage and hour law, compensation, meal or rest breaks, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, trade secrets, unfair competition, personal injury, property damage or loss, emotional distress, any promotions or offers made by Handiers, or the threatened or actual suspension or deactivation of your account; breach of any express or implied contract or breach of any express or implied covenant; claims arising under federal or state consumer protection laws; claims arising under antitrust laws; claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; claims arising under the Fair Labor Standards Act, Civil Rights Act, Uniform Trade Secrets Act, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by Handiers and covered by the Employee Retirement Income Security Act or funded by insurance), and state or local statutes, if any, addressing the same or similar subject matters; and all other federal, state, or local statutory and common law claims.

If there is a dispute about the arbitrability of any claim (including about the formation, scope, applicability, interpretation, validity, and enforceability of this Arbitration Agreement), you and Handiers agree that this threshold dispute shall be resolved by the arbitrator, except as expressly provided below. To the extent that any third-party beneficiary to this Agreement brings claims against a party, those claims shall also be subject to this Arbitration Agreement. If either party brings both arbitrable and non-arbitrable claims in the same action or related actions, both agree that the non-arbitrable claims shall be stayed until the conclusion of the arbitration, to the fullest extent permitted by law.

YOU ACKNOWLEDGE AND UNDERSTAND THAT YOU AND HANDIERS ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL DISPUTES AND CLAIMS, UNLESS EXPRESSLY EXCLUDED IN THIS ARBITRATION AGREEMENT. THIS ARBITRATION AGREEMENT IS INTENDED TO REQUIRE ARBITRATION OF EVERY CLAIM OR DISPUTE THAT CAN LAWFULLY BE ARBITRATED, EXCEPT THOSE CLAIMS AND DISPUTES THAT, BY THE TERMS OF THIS ARBITRATION AGREEMENT, ARE EXPRESSLY EXCLUDED FROM THE REQUIREMENT TO ARBITRATE.

(b) Prohibition of Class Actions and Non-Individualized Relief Except as otherwise required under applicable law, you and Handiers agree that any arbitration will be limited to the Claim between Handiers (and/or, if applicable, its Affiliates) and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND HANDIERS ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING (“Class Action Waiver”). Further, unless both you and Handiers otherwise agree, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of any class or representative proceeding. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. Notwithstanding the foregoing, this Class Action Waiver shall not apply to California Private Attorney General Act Claims, which are addressed separately below.

Notwithstanding any other provision of the Agreement, the Arbitration Agreement, or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability, or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (i) the Claim is filed as a class, collective, or representative action and (ii) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining Claims and may remain in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.

(c) Representative PAGA Waiver Notwithstanding any other provision of the Agreement, the Arbitration Agreement or the AAA Rules, to the fullest extent allowed by law: (1) you and Handiers agree not to bring a representative action on behalf of others under the California Private Attorneys General Act (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under PAGA, both you and Handiers agree that any such Claim shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “Representative PAGA Waiver”).

Notwithstanding any other provision of the Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability, or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from the Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act Claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the Parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.

(d) Rules and Logistics Governing Arbitration To begin an arbitration proceeding, after satisfying the requirements set forth herein, you must send a letter requesting arbitration and describing your Claims to our registered agent: Harvard Business Services, Inc. 16192 Coastal Highway, City of Lewes, County of Sussex, sate of Delaware 19958. The arbitration will be administered by the American Arbitration Association (“AAA”) under its rules and procedures in effect at the time of filing of the demand for arbitration, as modified by this Arbitration Agreement. You can find the AAA’s rules and procedures, as well as forms and instructions for initiating arbitration, at www.adr.org or by calling 1-800-778-7879.

If the Claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If the Claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Any arbitration hearings will take place in the county (or parish) of your billing address, unless we both agree to a different location.

Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Except as otherwise provided herein, Handiers will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your Claim or the relief sought in the Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees shall be governed by the AAA Rules. In such case, you agree to reimburse Handiers for all monies previously disbursed by us that are otherwise your obligation to pay under the AAA Rules.

(e) Exception to Arbitration Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring an action in a state or federal court that only asserts claims for patent infringement or intellectual property misappropriation. However, if such claims are brought as counterclaims to a Claim, then the underlying Claim must proceed in arbitration and the counterclaims shall be resolved by the arbitrator.

(f) Confidentiality All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Arbitration Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.

(g) Severability If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (i) the unenforceable provision shall be severed from this Arbitration Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Arbitration Agreement; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, those claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.

II. California Resident Information

Pursuant to California Civil Code Section 1789.3, Users in the United States who are residents of California are entitled to the following specific consumer rights information:

  • Complaints. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento,


  • All rights are Reserved by Handiers Inc.